Rate Guarantee

Book online through our website for the best rate, guaranteed. If you find a better publicly-available rate anywhere else online, we will match it and discount that rate by a further 5%.


Here’s how it works

  1. Book your room on www.oldrectorynorwich.com
  2. If, within 24 hours of making your booking, you find a lower rate for the same room type, package, stay dates and payment conditions, just contact us by email to make your claim. All claims must be made with 24 hours of making the original booking
  3. If the lower rate found qualifies for the best rate guarantee, and all other terms and conditions are matched, we will match the lower rate and discount it by an additional 5%.

 

Here’s how to make your claim

  1. Email us on: enquiries@oldrectorynorwich.com
    Attach the confirmation of booking you received from www.oldrectorynorwich.com
  2. Include the full website address where you found the lower rate, with a screen shot/copy of the details you entered – claims cannot be validated without this information
  3. We will check the claim within 1 working* day, to ensure it meets the terms and conditions detailed below
  4. If your claim is valid, we will amend your reservation to the lower rate and reconfirm your reservation.

 

 

Terms and Conditions

Rectory Hotels Ltd guarantees the best online rate on www.oldrectorynorwich.com based on the following terms and conditions:

Your original reservation must have been made through www.oldrectorynorwich.com

The lower rate must be found and the claim made within 24 hours of the original booking being made

The Best Online Rate Guarantee applies only to publicly available rates, which can be seen and booked without  any kind of restriction or membership requirement

The lower rate found must match exactly the booking criteria i.e. the same room type, same package e.g.  breakfast & VAT included, same stay dates and the same rate description. The cancellation policy and  all other terms and conditions of the stay must be identical. Claims with special conditions attached to  the rate will not be acceptable

Rectory Hotels Ltd will verify the lower rate claim and respond within 1 working* day of the claim being made

The lower rate must still be available at the time the we validate your claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the  guarantee

When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.oldrectorynorwich.com compared to the total room cost on the other website

The Best Rate Guarantee is void where prohibited by law

Rectory Hotels Ltd reserves the right to modify or cancel its Best Rate Guarantee policy at any time without prior notice.

Rectory Hotels Ltd has the sole right to determine the validity of any claim, including without limitation,  determining that the lower rate found is genuinely available and that the claim meets all terms and  conditions. Proof of rate availability rests with the booker, not with Rectory Hotels Ltd.

In case of dispute, Rectory Hotels Ltd decision is final

 

 

*Claims will be processed from Monday to Friday, between 9am to 5pm

+ 44 (0)1603 700 772

The Old Rectory. 103 Yarmouth Road, Thorpe St. Andrew, Norwich NR7 0HF

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    From £150
    'Winter Warmer' Breaks Our ‘Winter Warmer’ Short Break is the perfect choice to recharge the batteries after the hectic festive season. Norfolk beaches are great for a long walk to blow away the cobwebs, or you might want to grab a few bargains at the January Sales – Norwich has some of the best shopping in the country. Your break includes a glass of warming mulled wine and home-baked scones by our log fire on arrival, a delicious seasonal 2 AA Rosette dinner, accommodation & freshly cooked English breakfast, served to your table. Free onsite parking and WiFi are also included. From £150 prpn dinner, bed & breakfast based on two people sharing. Available Tues – Sat incl. 5th January – 24th March. Min 2 night stay. Not available Saturday 13th February. Deposit required for stays of three nights or more. Book online, or call us on 01603 700772.  
    What's On
    8 - 14 Feb: Priscilla, Queen of the Desert - Norwich Theatre Royal l 3 Feb - 27 April: UEA Literary Festival - UEA l 14 Feb: Chris Barber Big Band - Norwich Playhouse l To 20 Mar: Alphonse Mucha 'In Quest of Beauty' - Sainsbury Centre for Visual Arts l 8 & 19 Feb: National Hunt Racing - Fakenham Racecourse l 10 - 17 March: Norwich Fashion Week 7 - 22 May: Broads Outdoors Festival 13 - 29 May: Norfolk and Norwich Arts Festival 29 - 30 June: Royal Norfolk Show Our Pinterest Board 'What's On' has events throughout the year: https://uk.pinterest.com/oldrectoryhotel/whats-on/ For more 'What's On' follow us on Twitter, Facebook, Pinterest and Google+

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    "The food was absolutely 5 star"

    "Delicious breakfast....could not rate highly enough"

    "..staff are very friendly and nothing is too much trouble"

    “The beds are so comfortable I would happily stay there all day”

    “The hotel I would like to carry with me everywhere”