Rate Guarantee

Book online through our website for the best rate, guaranteed. If you find a better publicly-available rate anywhere else online, we will match it and discount that rate by a further 5%.


Here’s how it works

  1. Book your room on www.oldrectorynorwich.com
  2. If, within 24 hours of making your booking, you find a lower rate for the same room type, package, stay dates and payment conditions, just contact us by email to make your claim. All claims must be made with 24 hours of making the original booking
  3. If the lower rate found qualifies for the best rate guarantee, and all other terms and conditions are matched, we will match the lower rate and discount it by an additional 5%.

 

Here’s how to make your claim

  1. Email us on: enquiries@oldrectorynorwich.com
    Attach the confirmation of booking you received from www.oldrectorynorwich.com
  2. Include the full website address where you found the lower rate, with a screen shot/copy of the details you entered – claims cannot be validated without this information
  3. We will check the claim within 1 working* day, to ensure it meets the terms and conditions detailed below
  4. If your claim is valid, we will amend your reservation to the lower rate and reconfirm your reservation.

 

 

Terms and Conditions

Rectory Hotels Ltd guarantees the best online rate on www.oldrectorynorwich.com based on the following terms and conditions:

Your original reservation must have been made through www.oldrectorynorwich.com

The lower rate must be found and the claim made within 24 hours of the original booking being made

The Best Online Rate Guarantee applies only to publicly available rates, which can be seen and booked without  any kind of restriction or membership requirement

The lower rate found must match exactly the booking criteria i.e. the same room type, same package e.g.  breakfast & VAT included, same stay dates and the same rate description. The cancellation policy and  all other terms and conditions of the stay must be identical. Claims with special conditions attached to  the rate will not be acceptable

Rectory Hotels Ltd will verify the lower rate claim and respond within 1 working* day of the claim being made

The lower rate must still be available at the time the we validate your claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the  guarantee

When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.oldrectorynorwich.com compared to the total room cost on the other website

The Best Rate Guarantee is void where prohibited by law

Rectory Hotels Ltd reserves the right to modify or cancel its Best Rate Guarantee policy at any time without prior notice.

Rectory Hotels Ltd has the sole right to determine the validity of any claim, including without limitation,  determining that the lower rate found is genuinely available and that the claim meets all terms and  conditions. Proof of rate availability rests with the booker, not with Rectory Hotels Ltd.

In case of dispute, Rectory Hotels Ltd decision is final

 

 

*Claims will be processed from Monday to Friday, between 9am to 5pm

+ 44 (0)1603 700 772

The Old Rectory. 103 Yarmouth Road, Thorpe St. Andrew, Norwich NR7 0HF

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    SPECIAL OFFER
    From £160

    Christmas Shopping in Style!

    Whether you enjoy or endure it, there's no better way to do your Christmas shopping than by combining it with our Christmas Shopping Short Break.

     

    Arrive as early as you like, leave your car with us and take the bus into the historic city centre where Norwich's eclectic blend of national and independent retailers have a fine selection of gifts on offer.

     

    Your break includes tea and scones by our log fire on arrival, a tempting three course 2AA Rosette dinner each evening, accommodation in one of our stylish guest rooms and a delicious cooked breakfast, served to your table, to set you up for your assault on the shops. 

     

    Available Mon - Sat incl, min. 2 night stay, based on two people sharing. Book online or if you prefer to speak to us in person, just call us on 01603 700772. 

     

    We look forward to welcoming you

     

    What's On
    1 Sep - 30 Nov: UEA Autumn Literary Festival l 11 - 15 Nov: Glyndebourne Tour, Norwich Theatre Royal l 15 - 16 Nov: Norfolk Festive Gift Show, Norfolk Showground l 15 - 16 Nov: John Lewis Christmas Shopping Event l 17 Nov - 24 Dec: Norwich Christmas Tree Trail l 21 - 23 Nov: Sandringham Christmas Fair l 5 - 6 Dec: Norwich Global Village Christmas Market, The Forum l 6 - 7 Dec: Dragon Hall Medieval Christmas Market l 6 Dec - 4 Jan: Ice Skating, Norwich Castle Gardens l 8 - 9 Dec: The Michael Bublé Christmas Songbook, Norwich Playhouse l To 1 March: REALITY: Modern and Contemporary British Painting, Sainsbury Centre for Visual Arts

    Our Accolades

    REVIEWS

    "Dinner was utterly delicious"

    "WOW! What a gem..."

    "A wonderful find..."

    ".......exceeded our expectations"

    “extraordinarily high quality food accompanied by a good wine list”