Rate Guarantee 

Book online through our website for the best rate, guaranteed. If you find a better publicly-available rate anywhere else online, we will match it and discount that rate by a further 5%.

Here’s how it works

Book your room on www.oldrectorynorwich.com
If, within 24 hours of making your booking, you find a lower rate for the same room type, package, stay dates and payment conditions, just contact us by email to make your claim. All claims must be made with 24 hours of making the original booking
If the lower rate found qualifies for the best rate guarantee, and all other terms and conditions are matched, we will match the lower rate and discount it by an additional 5%.

Here’s how to make your claim

Email us on: enquiries@oldrectorynorwich.com
Attach the confirmation of booking you received from www.oldrectorynorwich.com
Include the full website address where you found the lower rate, with a screen shot/copy of the details you entered – claims cannot be validated without this information
We will check the claim within 1 working* day, to ensure it meets the terms and conditions detailed below
If your claim is valid, we will amend your reservation to the lower rate and reconfirm your reservation.

Terms and Conditions

Rectory Hotels Ltd guarantees the best online rate on www.oldrectorynorwich.com based on the following terms and conditions:

Your original reservation must have been made through www.oldrectorynorwich.com

The lower rate must be found and the claim made within 24 hours of the original booking being made

The Best Online Rate Guarantee applies only to publicly available rates, which can be seen and booked without  any kind of restriction or membership requirement

The lower rate found must match exactly the booking criteria i.e. the same room type, same package e.g.  breakfast & VAT included, same stay dates and the same rate description. The cancellation policy and  all other terms and conditions of the stay must be identical. Claims with special conditions attached to  the rate will not be acceptable

Rectory Hotels Ltd will verify the lower rate claim and respond within 1 working* day of the claim being made

The lower rate must still be available at the time the we validate your claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the  guarantee

When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.oldrectorynorwich.com compared to the total room cost on the other website

The Best Rate Guarantee is void where prohibited by law

Rectory Hotels Ltd reserves the right to modify or cancel its Best Rate Guarantee policy at any time without prior notice.

Rectory Hotels Ltd has the sole right to determine the validity of any claim, including without limitation,  determining that the lower rate found is genuinely available and that the claim meets all terms and  conditions. Proof of rate availability rests with the booker, not with Rectory Hotels Ltd.

In case of dispute, Rectory Hotels Ltd decision is final

*Claims will be processed from Monday to Friday, between 9am to 5pm

Rooms

Our spacious, stylish guest rooms are all non-smoking with en-suite facilities and fast, free Wi-Fi. Most have a south-facing garden or pool view.

Our spacious, stylish guest rooms are all non-smoking with en-suite facilities and fast, free Wi-Fi. Most have a south-facing garden or pool view.

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Dining

Enjoy a fabulous candlelit three course 2AA Rosette dinner menu created by our Chef from the very best seasonal produce  - fresh, local, delicious!

Enjoy a fabulous candlelit three course 2AA Rosette dinner menu created by our Chef from the very best seasonal produce - fresh, local, delicious!

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Offers

Book with us direct for our best rates and availability, inclusive and seasonal offers. Call us on +44(0)1603 700772 or book through this website

Book with us direct for our best rates and availability, inclusive and seasonal offers. Call us on +44(0)1603 700772 or book through this website

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