Terms & Conditions

Tariff & Terms

Rates are quoted per room night based on the number of people occupying a room. All rates include English breakfast and VAT. No refund will be given for meals booked / included but not taken.

‘Short Break’ rates are based on two people sharing a room and also include a three course, 2AA Rosette dinner. You must stay for at least two nights and have dinner on at least two evenings.

A minimum stay of two nights is required at weekends from April to September and at Easter if it falls in March.

Room rates are quoted at time of booking; we cannot amend the rate or terms once the booking has been confirmed.

Restrictions may apply at certain times or on certain rates. Special rates and offers are subject to availability. We reserve the right to amend prices, facilities, offers and services.

Dining

Our Dining Room is open Monday to Saturday inclusive (also Sundays at Easter and Bank Holiday weekends when it is then closed on Bank Holiday Monday). Dinner service starts at 7.00pm with last orders at 8.30pm

Parking

Free parking is available for all guests within the hotel grounds. All vehicles are parked at owner’s risk.

Damage

Any damage caused by an individual or their guest(s) will be charged in full and we reserve the right to debit the card given to guarantee the booking.

Arrival & Departure

You are welcome to arrive at any time between 11am and 10.30pm but we cannot guarantee your room will be ready before 2pm. If you plan to arrive early, please let us know and we will prioritise the servicing of your room, subject to the prompt departure of the previous guests. On departure your room must be vacated by 11am unless you have pre-booked a late checkout (up to 12.30pm, charge £25 per room, subject to availability)

Food and Drink

Only food and drink purchased from the hotel may be consumed on the premises (excluding baby food).

Improvements and Maintenance

From time to time improvements and essential maintenance / servicing may be necessary during your visit. We always do our best to keep any noise disturbance or other inconvenience to a minimum and if major work is taking place we will let you know in advance

Payment

Accounts must be settled in full on departure. We accept cash, Visa & MasterCard debit and credit cards, American Express, Diners Card, JCB. We do not accept payment by cheque.

Smoking

In accordance with The Smoke-free (Premises and Enforcement) Regulations 2006, the whole hotel is non-smoking. All rooms are equipped with smoke detectors. Should smoking be evident in a guest room, we reserve the right to add an additional ‘deep clean’ charge of £95. Where the room is unsuitable to be re-let to the following guest, we reserve the right to charge for any losses incurred. There are designated smoking areas in the grounds which are the only places where smoking is permitted.

Deposits, Reservations and Cancellations

Credit / debit card details are required to guarantee all bookings. If you cancel or transfer your booking within 24 hours of arrival (48 hours for bookings of 3 days or more), the first night will be charged if we are unable to re-let the room and we reserve the right to charge additional nights if we are unable to secure an equivalent alternative booking. For stays of 5 nights or more, and for multiple room bookings, alternative cancellation terms apply which will be confirmed at time of booking.

For pre-paid (advance purchase) rates, the full amount of the stay will be charged to the credit/debit card used to make the booking at the time the reservation is made. This is non-refundable and non-transferable should you subsequently have to cancel or amend your booking. We strongly advise you take out appropriate cancellation insurance to cover such an event.

All cancellations and/or any changes to your reservation must be made in the first instance by telephone, then confirmed in writing (by post or email). If your reservation is made within 24 hours of your arrival, you will automatically be in the cancellation period. No refunds will be given for failing to take up any component included in the price of your stay. Your room rate will be confirmed at time of booking and we cannot change the rate or terms once the booking has been confirmed.  We will forward written confirmation of your booking by post or e-mail, which you should check and advise us immediately should any details be incorrect. If, due to circumstances beyond our control, we are forced to cancel your stay, we will refund your deposit in full and we will make every effort to find alternative accommodation for you. We cannot however, be held responsible for any costs incurred by you as a result.

 

Children – when sharing with two adults

Children under the age of 3 sleeping in a cot:  £5 per night (no charge if providing your own cot and bedding)

3 – 8 years, on fold away beds £15 per child per night

9 – 14 years, on fold away beds, £20 per child per night.

Fold away (z-beds) beds are not suitable for adults or children over the age of 14

Children may join their parents in the Dining Room however should they cause disturbance to other guests, we will ask you to take them out.

A simple supper e.g. pasta with fresh tomato sauce, grilled chicken breast and vegetables is available in The Conservatory, by prior arrangement, between 5.30pm and 6.30pm

 

 

+ 44 (0)1603 700 772

The Old Rectory. 103 Yarmouth Road, Thorpe St. Andrew, Norwich NR7 0HF

    BOOK ONLINE

    Find Availability
    SPECIAL OFFER
    From £175

    Spring Short Breaks

    Spring seems to have arrived early so make the most of the longer days and warmer weather in the comfortable and relaxing atmosphere of Norwich's only AA 'Red Star' & 2 Rosette hotel. Your break includes complimentary tea by our log fire on arrival, 3 course 2AA Rosette dinner each evening, accommodation in one of our stylish guest rooms plus a delicious freshly cooked English Breakfast. (Mon - Sat inclusive, min. two night stay, based on two people sharing)

     

    What's On
    1 Feb - 27 April: Roman Empire - Power & People Exhibition, Norwich Castle l 8 March - 22 April: John McLean Stained Glass Exhibition, Norwich Cathedral I 2 - 12 April: 'CATS' - Norwich Theatre Royal I 3 - 18 May: Broads Outdoors Festival 9 - 24 May: Norfolk and Norwich Festival I 16 - 18 May: Sheringham and Cromer Lobster Festival I 31 May & 1 June: Three Rivers Race I 16 - 19 July: Shakespeare Festival - Norwich Cathedral

    Our Accolades

    REVIEWS

    "What a wonderful find...the welcome and service were perfect...the evening meals were exquisite"

    "The care Chris and his staff take to make you feel welcome far surpasses the anonymous chain hotels."

    “Hospitality Perfection..... extraordinarily high quality food accompanied by a good wine list”

    “The ideal place to relax!”